FAQ

How do separate bottle choices work?

Use Single Bottles to select a flavor and its available size or style, then add it individually. A product described as a set or pack still contains the quantity shown on that listing.

What are the handling and travel estimates?

Following payment authorization, preparation is normally 1–2 business days. Once shipped, the estimated carrier period is 4–6 business days. Supported destinations and charges appear in checkout, with further guidance in the Shipping Policy.

Which returns are allowed?

We accept defective and non-defective returns and accept exchanges. Apply within 30 calendar days after delivery. Products must qualify as new, and a non-defective return must be unused and in original condition. Returns travel by mail after approval. The package contains a free prepaid return label, and we charge no restocking fee. When a refund is approved, initiation to the original payment method occurs within 10 days; financial-provider posting may take longer. Review the Refund Policy.

How is a faulty or incorrect delivery reviewed?

Keep all contents and packaging, and provide the order information plus photos or video before mailing the item. Exchanges and replacements remain dependent on available inventory.

How do I ask about checkout, tracking or data?

Select a payment method actually displayed for the order. Use Contact Us for checkout or shipment help, and consult the Privacy Policy for data requests.